Sentry Claims - We'll Take It From Here

Privacy Policy

This Privacy Policy covers Sentry Claims Group (“Sentry”, “we”, “us”, or “our”) public website,, and the screening services provided through the use of Sentry proprietary database system and if applicable password protected web pages (collectively, the “Services”). Your privacy is important to Sentry.

Our Privacy Policy is designed to advise you about how we collect, use and protect the personal information you may provide. By using our Services, you are accepting the practices described in this Privacy Policy.


When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address and the time of your visit. Our website, like many other sites, records this basic information about visits to our website. Cookies are pieces of information that are transferred to your computer from a web server. Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie or to refuse to accept cookies.

We collect any information you enter through our Services or that you give us in any other way. This includes information submitted through our online application process and/or inquiry forms. For screening purposes, we collect information submitted voluntarily by you (usually as required by a Sentry client) that can be on certain password protected web pages and services. We can also collect information online and offline should the need or request from an insurance company or companies, rating agencies, business databases and public records including, but not limited to, business filings, license registrations, Uniform Commercial Code filings and court records or any other information lawfully requested by our client.


We use the information we collect on the public portion of our website for responding to inquiries and administering our business activities. We may use the information we collect in an aggregated fashion to develop and tailor the services we offer. Occasionally we may use the information to notify you about changes to our Services, special offers, opportunities, or for other marketing purposes. Sentry website and in certain cases password protected web pages are not set up to track, collect or distribute personal information not entered by visitors. However, certain limited automatic and cookie information is collected. This information is used for internal purposes by technical support staff for research and development, user and traffic analysis and business decision making.

On our website we provide a mechanism to refer our Services to a colleague, which requests your and your colleague’s email addresses. This information will be used solely for the purpose of contacting you or your colleague and tracking the success of our information and/or marketing efforts.As part of our Services, Sentry uses the information that we collect to offer our clients customized screening services, both within the United States and internationally. If you enter your information as part of a screening process, Sentry will use that information to perform a background screen or investigation on you on behalf of a Sentry client.


The privacy and protection of your information is important to us. Sentry uses industry standard encryption technologies when transferring and receiving personal information. In addition, our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information.

Your access to some services and content could be, but may not be, password protected. We advise that you do not disclose your password to anyone if one is required. In addition, we recommend you sign out of password protected services at the end of your session.


Sentry works from time to time with other businesses to perform business or operational services for Sentry. These businesses are provided with information about our users only to the extent required to perform their services and are prohibited from using the information for other purposes. These services may include, but are not limited to, analyzing data, technical advice, providing marketing assistance, support for the Services, data suppliers, providing screening services, processing credit card payments and providing customer service.

In conducting a background investigation, Sentry may need to disclose your information to third parties such as courts, county recorders, offices of the Secretary of State, law enforcement agencies, carriers, clients and other people or companies who may provide or verify information about you. Third parties are provided with information about our users only to the extent required to perform their functions.

If a Sentry client requests a background screen or license check of you, Sentry will disclose information about you to that client (but not to other clients of Sentry) on password protected web pages or services. You will be able to view your own screening results with your username and password access to the Sentry database but not the results of anyone else.

There may be times when Sentry sends your personal information outside of the United States as part of our background screening services. Such information will still be handled as described in this Privacy Policy.

We may also disclose your information to third parties as reasonably required to protect or exercise Sentry legal rights, to protect the rights and safety of any person(such as to legal representatives and law enforcement), as you expressly permit as a required by law (such as the result of a court subpoena).

We may transfer your information in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to the provisions of our commitments to you or we will not disclose your information.


Our website may contain links to other websites. Sentry is not responsible for the privacy practices or the content of those other websites.


Sentry will exercise all reasonable efforts to safeguard the confidentiality of user information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Sentry shall not be liable for unauthorized disclosure of confidential information due to no fault of Sentry including, but not limited to, errors in transmission and unauthorized acts of third parties.


Sentry does not provide services or sell products to children under the age of 18. We do not knowingly collect or maintain any personal information or non-personally identifiable information from anyone under the age of 18. We will remove or delete any personal information we believe was submitted by any child under the age of 18.


By using our Services, you consent to the collection and use of your personal or business information as described in this Privacy Policy. Each use by you shall constitute and be deemed your unconditional acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, your sole remedy shall be to not use the Services and/or service (including declining to submit your information for screening services and or assignments or employment).


If our Privacy Policy or procedures change, we will immediately post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change. It is and will be your responsibility to review our Privacy Policy from time to time to make sure you are aware of any changes.


This Privacy Policy is effective immediately.


If you would like to contact us regarding our Privacy Policy, please call or send inquiries to:

Sentry Claims Group
P.O. Drawer 82279
Lafayette, LA 70598
Office: 337-551-4500
Fax: 337-551-4502